Privacy Policy

Effective Date: June 1, 2026. Last Updated: June 27, 2026.

1. Introduction

PlayaPat Properties ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.playapatproperties.com and interact with our services.

This policy is issued in compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, "LFPDPPP") and its regulations, and applies to all users of our website, including international visitors.

By using our website, you acknowledge and accept the terms of this Privacy Policy.

2. Who We Are

PlayaPat Properties is a real estate agency based in the Riviera Maya, Quintana Roo, Mexico, specializing in property sales and real estate investment advisory services.

Data Controller: PlayaPat Properties Website: www.playapatproperties.com Email: [[email protected]] Address: [Full physical address, Quintana Roo, Mexico]

3. Information We Collect

We may collect the following categories of personal information:

Identity information: full name

Contact information: email address, phone number

Property inquiry details: property preferences, budget range, location interests

Communication data: messages and inquiries submitted through our contact forms

Newsletter subscription data: email address and communication preferences

We only collect information that is necessary to provide our services and respond to your inquiries.

4. How We Collect Your Information

We collect personal information when you:

Complete a contact or inquiry form on our website

Subscribe to our newsletter or email communications

Browse our website (we may collect anonymous usage data through basic technical logs)

5. How We Use Your Information

We use your personal information for the following purposes:

To respond to your property inquiries and service requests

To provide real estate sales and investment advisory services

To send you newsletters, property listings, and market updates (only with your consent)

To communicate with you regarding ongoing transactions or advisory engagements

To improve our website and the quality of our services

To comply with applicable legal and regulatory obligations

We will not use your personal data for any purpose incompatible with those stated above without obtaining your prior consent.

6. Legal Basis for Processing

We process your personal data based on:

Your consent: when you submit a contact form, subscribe to our newsletter, or provide information voluntarily

Contractual necessity: to fulfill our obligations when providing real estate or advisory services

Legitimate interests: to respond to inquiries and improve our services

Legal compliance: when required by applicable Mexican law or regulation

7. Newsletter and Email Communications

If you subscribe to our newsletter, we will use your email address to send you property listings, market updates, and promotional content. You may unsubscribe at any time by clicking the "Unsubscribe" link in any of our emails or by contacting us directly at [[email protected]].

We do not send unsolicited commercial emails.

8. Sharing of Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

Service providers: trusted third-party companies that assist us in operating our website or delivering our services (e.g., email marketing platforms, CRM providers), who are bound by confidentiality obligations

Legal authorities: when required to do so by applicable law, court order, or governmental authority

Professional advisors: such as attorneys or accountants, under strict confidentiality agreements

Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to this Privacy Policy continuing to apply

We require all third parties to maintain the security and confidentiality of your personal data.

9. International Data Transfers

Our website is accessible from outside of Mexico. If you are accessing our services from another country, please be aware that your information may be transferred to and processed in Mexico. By using our website, you consent to this transfer.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Mexican law. When your data is no longer needed, we will securely delete or anonymize it.

11. Your Rights (ARCO Rights)

Under the LFPDPPP, you have the following rights regarding your personal data:

Access (Acceso): You may request confirmation of whether we hold your personal data and obtain a copy of it.

Rectification (Rectificación): You may request that inaccurate or incomplete data be corrected.

Cancellation (Cancelación): You may request the deletion of your personal data from our records.

Opposition (Oposición): You may object to the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us at:

Email: [[email protected]] Subject line: "ARCO Rights Request"

We will respond to your request within 20 business days, as required by Mexican law. We may ask you to verify your identity before processing your request.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13. Cookies

Our website may use basic cookies to improve your browsing experience, such as remembering your preferences and enabling core website functionality. We do not currently use advertising or behavioral tracking cookies. If this changes, this policy will be updated accordingly.

14. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of those websites and accept no responsibility for them. We encourage you to review the privacy policies of any third-party sites you visit.

15. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

16. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

PlayaPat Properties Website: www.playapatproperties.com Email: [[email protected]] Address:Calle 38 & Av. 10, Playa del Carmen, 77710.